Are you interested in gaining fantastic reviews from customers and clients? This is important, particularly, when you consider that 80% of your customers will check reviews before they commit to the purchase of a product or service. So, let’s explore how to tick the right boxes and earn rave reviews.
Manage relationships effectively
First, you need to make sure that you are managing your relationships effectively. If you don’t nurture relationships with customers and clients, then they will always leave a poor review because they didn’t feel value. Of course, it can be difficult to keep track of the relationships and connections that you are forming with multiple clients. That’s why you should consider using software such as Salesforce to make this easier. You can also invest in a Salesforce managed service to ensure that this is far easier overall. You should be aiming to nurture relationships at every point as customers pass through the marketing funnel to ensure that they are 100% satisfied with your service.
Solve the problems
If customers and clients come to you with worries and concerns it is essential you listen to them. Even if you cannot solve their queries, you will still earn brownie points for listening to them and trying to help. However, if you give them the answers they arrived wanting then you will be back in their good books once more. You will always be getting questions from customers and clients as not everyone will be satisfied with the service or products you are supplying. Something that will help you solve your customers queries better online is a chatbot. This will be able to give out answers to questions automatically when asked. Alternatively, you can set this so that the chatbot connects to a member of staff who will be happy to help further.
Provide various contact points
Next, you should work to give your customers various contact points for your business. There’s nothing more frustrating for customers than being unable to speak to someone when they need an answer or information. You might think that this means you need to invest in an expensive and time consuming call handling solution. However, this is not the case. Research suggests that customers are more responsive to businesses that provide live chats on their website instead.
Keep prices low
Finally, you need to make sure that you are taking steps to keep your prices at the right point. If your prices are too high, then it’s going to turn off any potential customers immediately. That’s why you should make sure that you are checking what your competitors are selling their products for so you can match or beat their rates. You should also aim to ensure that you are running an efficient service. This will allow you to reduce costs elsewhere in your business model.
We hope this article helped you understand how you can earn great reviews from customers and clients. These reviews are what will help keep your business going and the customers coming back for more. Keep up the great work and customer service.