If you own a product manufacturing company of any kind, then it’s highly likely that you have your own delivery service. Improving this delivery service is something that you should continually prioritise, as this can have a knock on effect on the rest of your operations while also impacting on customer satisfaction too. Fortunately, this guide contains some of the most effective steps that you can follow to improve your delivery service like never before, and it couldn’t be easier to get started today! So, what are you waiting for? Read on to discover more.
Increase your communication
One of the most important steps that you must follow if you want to offer a top quality delivery service is to increase your communication. You need to take the time to stay in touch with your customer during every step of the journey, as keeping them in the loop will help to provide peace of mind for all involved. You should alert your customer when the shipment has left your warehouse, as well as providing them with an estimated delivery date so that they know exactly when to look out for their arrival. You should also let them know if anything were to go wrong during their delivery, as alerting them straight away will help to avoid further dissatisfaction. It’s likely that you were able to get some contact information from your customers when they placed their order, such as their mobile phone number or email address, so this is what you should be using to stay in touch with them. If your customers are left without any kind of update whatsoever, then they may feel anxious or worried about their order, and potentially even call to complain about the lack of communication!
Don’t scrimp on materials
Attempting to cut the cost of your delivery service is always a tricky task, as you simply cannot make the mistake of scrimping on materials when this could lead to a mountain of difficulties. Using the most affordable delivery materials may save you money initially, but it will no doubt cause issues further down the line that will cost far more to fix, making it not worth it in slightest. Find quality boxes that are sturdy and strong, along with the best wrapping materials that can keep your items totally watertight and weatherproof. Locate a high standard pallet collection service and make sure that the pallets you use are able to hold the weight of your products without buckling. Don’t miss out on important extras like bubble wrap for fragile items too, as you won’t want to end up having to shell out for a whole new product when one breaks during transportation due to a lack of protection.
Improving your delivery service has never been such a simple task when you can take the time to utilise some of the brilliant tips and ideas that have been detailed above, so get out there and up your game today.
Avoiding detention and demurrage and improving your delivery service has never been such a simple task when you can take the time to utilise some of the brilliant tips and ideas that have been detailed above, so get out there and up your game today.
