How To Navigate The Future of Retail By Sara Roberts

Each new year introduces new opportunities and challenges, but 2020 was exceptional. The pandemic massively disrupted retail organisations due to ongoing lockdown restrictions and social distancing requirements, both of which look set to continue to varying degrees throughout 2021.  Sara Roberts is the founder of Healthy Nibbles, offering several innovative retail experiences within the workplace and eCommerce, having previously run an international brand and innovation agency for over a decade before she returned to the UK and set up Healthy Nibbles in 2015. We asked her to share her insight into how best to navigate the future of retail in 2021 and beyond. Begin with the customer in mind From the words of Dr Stephen Covey, “Begin with the end in mind means to begin each day, task, or project with a clear vision of the desired direction and destination”. There is no better way to describe how a retail business should be…

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