Having a dispute in your company is something that is never easy to manage. However, as a company owner, you need to make sure that you are reaching out and handling the dispute in precisely the right way. Here are some tips to help you do so.
Establish precisely what happened
You need to know exactly what happened to cause the dispute, whether it is between two employees, an employee or customer, or a third party targeting you as a business. This will often tell you how best to proceed. Knowing the timeline of events that led to the dispute means that you are going to be able to dissect what happened and proceed accordingly.
It is important to take a record of discussions you might have with anyone at this point. You never know when you might have to refer back to it later in discussions. As soon as you begin to investigate any sort of dispute, you need to begin to keep an accurate record of events.
Notify your solicitors
Most of the time, you should be able to sort a dispute without taking it out of the company. There might not even be any serious repercussions or compensation needed as it could be just a mere misunderstanding. However, you need to prepare yourself for this not being the case.
If you think it might need to be solved by solicitors, potentially even going to court, you need to make sure that you have the best dispute litigation solicitors Manchester has to offer on your side. A firm like Ashwood Solicitors is going to be able to advise you on how best to handle the dispute, and may even be able to reach out to the aggrieved parties on your behalf if you wish to settle out of court.
If you need to take a dispute to either a court or a tribunal, you need to make sure that you have evidence to back your argument up. This might mean that you have to widen your initial investigation a little further, and you might have to involve members of staff who might not have been a part of the inciting incident but still had a hand in the dispute overall.
Make sure that you are gathering and collecting evidence as fairly and as reasonably as you can. This could be crucial for your case, and you can’t afford to leave things out. If you do need to interview staff as part of your investigation, be as calm and open as possible, as they might be reluctant to speak up at first.
Handling a dispute at work always needs to be done sensitively to ensure that all parties are taken care of properly and that the right conclusion is reached. It can be advisable to seek out the help of a lawyer in this time, or you might feel comfortable handling it yourself. Just ensure that you are solving the dispute rather than ignoring it!