Whether you are opening your first office space, or you manage a luxury hotel, creating a welcoming business environment is important, regardless of the industry. A welcoming environment is important for the happiness and wellbeing of your employees, as well as the experience of your customers. Your business is a place with lots of traffic, and likely a space where people spend a lot of time. It is therefore vital that you intentionally create a nice environment. If you’re not sure how to get started, here are some top tips.
All business environments should be clean, so they remain compliant with local legislation. This is important for a hazard-free and healthy space. A clean environment also shows that you care as a business, and creates a more welcoming space. No one will enjoy spending time in a place that doesn’t look or feel clean. Make sure you have a strict cleanliness and hygiene procedure in place, so there are no mistakes.
The way the space is decorated will have a huge impact on the way people feel about your business. Painting a plain white wall might look nice and simple, but won’t create much of an impact on people entering the space. It is important to consider the colours and types of decor that you are using, as it can create a welcoming space or an uncomfortable space. You should consider the industry you are in and the feelings you want to evoke in your customers and employees. For example, if you own a luxury hotel, you are going to want to use colours such as beige, which is known for its calmness and softness, that can be paired with other colours such as emerald, known for luxury, and caramel, known for warmth.
Considering how you can stimulate the senses is one of the most powerful ways you can create a welcoming environment and positively impact your employees and your customers. Consider how you can trigger taste, smell, touch, sight and sound. Sight should be taken care of with the colours and decor. The smell can be stimulated with fragrances, for example, if you are a hotel owner, you can use a hotel scent diffuser. Sound can be utilised through calming music.
The happiness and the attitude of your employees are going to make a huge difference to the rest of the team, your customers, and how welcome they feel. Make sure you implement a strong value system that everyone understands. The way people act, and their body language around the business environment are going to impact everyone around them. Look after your employees and care for their wellbeing. This will all contribute to creating a welcoming environment.
Ask for feedback
The best way you can create a welcoming environment is to directly ask your employees and customers what they want, and what they expect. You can then make the necessary updates to your environment.
Creating a welcoming environment is important for both staff and customers if you want your business to be successful.