The UK continues to face a significant challenge in its quest for talent. The talent shortage is a complex issue with multiple contributing factors, and one often-overlooked aspect is language barriers. As businesses strive to tap into a growing diverse talent pool, addressing these barriers becomes essential.
According to ONS, around one in 10 people speak English as an additional language (EAL) in the UK, a number which is rising according to the 2021 census. The number of people in England and Wales who were born outside the UK has increased by 2.5 million since 2011, with the 2021 survey counting 10 million foreign-born people, among a population of 59.5 million in England and Wales.
This offers UK businesses an opportunity to help plug the gaps they are experiencing in the workforce if they can overcome language barriers.
In this advice article, Jess O’Dwyer, Pocketalk general manager for Europe, explores five solid tips to overcome language barriers and bridge the gap in the UK’s talent shortage.
Prioritise Language Training and Support
To tackle language barriers effectively, employers must prioritise language training and support programmes. Investing in language courses tailored to the needs of non-native English speakers can greatly enhance their communication skills. Encouraging employees to take advantage of these resources not only boosts their confidence but also helps them integrate into the workplace more smoothly. Offering language support demonstrates an organisation’s commitment to inclusivity and creates a more diverse and productive workforce.
Foster a Culture of Inclusivity and Acceptance
Building an inclusive workplace culture is vital in overcoming language barriers. When employees from diverse linguistic backgrounds feel valued and accepted, they are more likely to proactively address language issues. Encourage team members to learn about each other’s languages and cultures, promoting mutual respect and understanding. A culture of inclusivity fosters collaboration and creativity, making it easier for diverse talent to thrive in your business.
Leverage Technology and Tools
In today’s digital age, technology offers invaluable tools to overcome language barriers. Employers can utilise translation services and software to facilitate communication between team members who may not share a common language. These tools can be especially helpful during onboarding, meetings, presentations and collaborative projects. Embracing technology helps ensure that language differences don’t hinder productivity and innovation. There are numerous technology-based translation solutions available, and each translation option comes with its advantages and disadvantages.
Digital translation devices like Pocketalk can be utilised to instantly translate 82 languages both in audio and text making it clear for the users what is being asked or said. These devices improve communication, reduce delays in translations and reduce the need for human interpreter costs. Pocketalk is also GDPR compliant, alleviating any data privacy issues.
Implement Multilingual Support Services
For companies with a diverse workforce, providing multilingual support services can make a significant difference. This includes offering important documents, policies, and procedures in multiple languages, as well as multilingual customer support for clients and employees. This is something that devices such as Pocketalk can support. These efforts not only improve communication but also reduce misunderstandings and errors that can arise from language barriers. Investing in multilingual support is an investment in the long-term success of your organisation and retention of your people.
Encourage Cross-Cultural Training
Beyond language skills, cross-cultural training is essential to bridge the gap between diverse talent and the broader workforce. Understanding cultural nuances, etiquette, and communication styles can help employees navigate the complexities of working in a multicultural environment. By promoting cross-cultural awareness, organisations create a more harmonious and efficient workplace, where diversity is seen as an asset rather than a challenge.
Ultimately, addressing language barriers is a crucial step in overcoming the talent shortage that so many industries are facing in the UK at the moment. Embracing diversity and inclusivity is a strategic imperative and by investing in breaking down language barriers, businesses can tap into a rich talent pool that will drive growth, innovation, and success in an increasingly globalised world.
It’s time to see language diversity as an opportunity rather than an obstacle and, in doing so, create a more prosperous future for all.
